Do you have a question that this website cannot answer? You have other pathways to help you get what you need!

Most members will have questions about coverage, participating doctors, and claims. For those answers, you are best served by contacting our partners as follows:

ACTIVE MEMBERS: Contact AliCare, the benefits administrator.

1.888.779.7247 or 1.888 P-SWSCHP

You can also email Care Navigators at

Mon—Thurs: 8:00AM – 8:00PM ET
Friday: 8:00AM – 6:00PM ET
Saturday: 9:00AM – 2:00 PM ET


RETIREE MEMBERS: Contact AETNA, Medicare Plan manager.

1-855-395-9722 (TTY: 711)

Call Monday through Friday, 8 a.m. to 6 p.m., ET, to speak with an Aetna Customer Service Representative.


You can also always contact your district's BENEFITS REPRESENTATIVE, but it is likely that the aforementioned companies will be able to answer your question promptly and with expanded hours for contact.