Alicare (Claims Administration)
All of the major interactions that members need regarding Empire will take place through AliCare, our third party benefits administrator. A separate AliCare account must be established by members. You can log in to your account to view your claims, order a replacement ID Card and create a user account.
Empire Blue Cross Blue Shield Network
Actively-employed members and pre-Medicare retirees of the plan get their healthcare benefits through Empire Blue Cross Blue Shield. From this website you can update your Primary Care Physician (PCP), find details about your claims, see how your claims have affected your plan Deductible and Out-of-Pocket Maximum, Connect with LiveHealth Online, and special offers and discounts.
Search for a Healthcare Professional
To search for a healthcare professional, refer to your ID card to determine which network to search.
• For Empire POS, click here and be sure to use TUR, your Empire POS three letter prefix when asked to enter the first three letters of your member ID number.
• For BCBS BlueCard PPO Network, click here.
Please note that provider search websites may not be completely up-to-date, as providers change frequently. It is the responsibility of the patient and provider to ensure that the provider is in the network at the time of service.
For a summary of your benefit coverage and other pertinent information, please go to the Forms and Documents tab.
New Members: Welcome to the Family! Review this presentation to learn more about your new healthcare plan.
Preparing for Retirement? You can learn more about making the transition by reading this presentation.