UPDATE: Westchester Medical Center Health Network Back in Network

July 5, 2019

Westchester Medical Center, Bon Secours and their 2 physician groups are now back In network retroactive to 6/1. Thank you for your patience!

Westchester Medical Center Health Network Currently Out-of-Network

June 14, 2019

On or after June 1, 2019, Westchester Medical Center Health Network will be considered Out-of-Network based upon ongoing negotiations between EmpireCross Blue Shield and the Westchester Medical Center Health Network.

Westchester Medical Center Hospital covered charges will be paid in full less the $200 copay for inpatient admissions. For emergency room and other covered outpatient hospital services the standard SWSCHP copays will continue to apply. If the physicians are in negotiations and drop out they will be considered out of network, so deductible and coinsurance will apply.

Please refer to this FAQ for more information and check back frequently for updates.

Quest Releases Statement on Data Incident

June 04, 2019

Quest Diagnostics, the lab testing partner of SWSCHP, has announced a data incident with a third party billing collections provider. Please read below for further information on the company’s response and what it will do when its forensic investigation is complete.

SECAUCUS, N.J., June 03, 2019 -- American Medical Collection Agency (AMCA), a billing collections service provider, has informed Quest Diagnostics that an unauthorized user had access to AMCA’s system containing personal information AMCA received from various entities, including from Quest. AMCA provides billing collections services to Optum360, which in turn is a Quest contractor. Quest and Optum360 are working with forensic experts to investigate the matter.

AMCA first notified Quest and Optum360 on May 14, 2019 of potential unauthorized activity on AMCA’s web payment page. On May 31, 2019, AMCA notified Quest and Optum360 that the data on AMCA’s affected system included information regarding approximately 11.9 million Quest patients. AMCA believes this information includes personal information, including certain financial data, Social Security numbers, and medical information, but not laboratory test results.

AMCA has not yet provided Quest or Optum360 detailed or complete information about the AMCA data security incident, including which information of which individuals may have been affected.  And Quest has not been able to verify the accuracy of the information received from AMCA.

Quest is taking this matter very seriously and is committed to the privacy and security of our patients’ personal information. Since learning of the AMCA data security incident, we have suspended sending collection requests to AMCA.

Quest will be working with Optum360 to ensure that Quest patients are appropriately notified consistent with the law.

We are committed to keeping our patients, health care providers, and all relevant parties informed as we learn more.